Merite Customer Guidelines
To say we are thrilled to be back is an understatement. We cannot wait to see our valued clients. We know that you have been waiting for months to schedule an appointment. Our hours have been expanded to compensate for the reduced capacities and social distancing. In addition, we have independently reevaluated all of our practices and have prepared our space for you to the very best of our ability! The safety of our team and guests is our top priority. We are committed to using common sense and following the directions of the CDC and our local and state government recommendations. We consider ourselves experts in sanitation and will precisely follow the requirements of the Cosmetology Board.
Here are some specifics:
- All team members and clients will be wearing a mask
- Cleaned and disinfected surfaces and implements (daily and between each guest)
- Laundered and disinfected capes, towels, and linens (daily and for each guest)
- Removal of non-essential items throughout our business
- Acquired appropriate personal protective equipment and sanitizer
- Discontinued the practice of hand shaking and other non-essential contact
- Re-certified our teams on essential infection control and hygiene practices.
When you arrive for your appointment, here are some important changes you will notice:
NO WAITING AREA: Please wait in your car or outside, weather permitting: Call the salon at 612.443.3211 when you arrive. We will check you in, and when your Artist is ready for your appointment, they will greet you outside and escort you in.
TEMPERATURE CHECK AND HEALTH SCREENING:
Upon check-in we will take your temperature via a touchless thermometer. Your temperature must be less than 100.4. You will also be asked to answer the following questions prior to admittance:
- Have you had a cough?
- Have you had a fever?
- Have you been around anyone in the past 14 days w/ these symptoms?
- Are you living with anyone who is sick or quarantined?
IF YOU ARE SICK: If you are showing any signs of fever, cough or illness we kindly ask that you reschedule your appointment. We reserve the right to refuse service.
WASH HANDS: Upon check-in we will be asking all guests to wash their hands at the designated area.
WEAR A MASK: All guests must wear a mask and we request that you bring one from home that you are comfortable in. If you need a mask we will provide one for you based on availability. Please be aware that masks are often difficult for us to source as they are being prioritized for the use of medical professionals.
PAYMENT: We are going largely cashless and would like to request that guests use a credit card as payment. If you would like to tip with cash we will provide an envelope for you to do so. We have also implemented a separate tipping kiosk for your convenience.
PLEASE COME ALONE: At this time we request no one accompany you during your service. If you are bringing in a young child for a service, you can stay with your child. If you have more than one child with an appointment, another adult will need to attend the appointment with you, and wait in the car (or outside) with them until it is the next child’s appointment time.
APPOINTMENT REQUIRED: All guests will be welcomed by appointment only at this time. No walk-in appointments please.
HAIRCUTS/ COLOR: We will reduce conversation during shampooing and may ask you to gently place a clean towel over your nose and mouth if it necessary to momentarily remove your mask during the shampooing process. You are welcome to arrive with clean hair and we can skip that shampoo process at your discretion. Similarly, we will follow your lead as to whether you would like a blow dry finish to your haircut service. Our blow-dry bar will be available to one person at a time.
CURBSIDE RETAIL ONLY: Retail only purchases will be available curbside. Please place your order at 612.443.3211 during business hours. When you arrive to pick up your order, call the salon to let them know you’ve arrived to pick up your product. We will put it right outside of the front door with your name on it.
Thank you so very much for all your patience!
We want you to know that we have implemented these measures with the best of intentions to follow the letter of the law and still provide you with an outstanding service. We come to this “new normal” with gratitude that we can once again see each other and practice our beauty craft.